Strategic management
Total budget
management analysis
Risk management
Investment and Financing
Help enterprises to build HR SSC in stages to achieve human resource collaboration and sharing
Total budget
management analysis
Risk management
Investment and Financing
One-stop business intelligence analysis system, comprehensive indicator monitoring, accessible analysis of unique business
Terminal hardware: mobile application, service lobby/portal, 400 hotlines, certification printer, QR code scanner
Shared service business system: customer service system, work order system, notification reminder, scheduled task, operation monitoring, document management, business process system, search engine, knowledge base
Product management center: process design, report design, log analysis
Internal management system: revenue and expenditure management, internal marketization, internal audit, service agreement
Human resource management system: organization management, personnel management, salary management, labor management, recruitment management, training system, talent development, performance evaluation, salary management
IT management system, financial system, other business systems
IT infrastructure (including network, server, storage equipment, et cetera)
Information environment (machine room, organization, system, process)
Help enterprises to build HR SSC in stages to achieve human resource collaboration and sharing
In the initial stage of shared service construction, the concept of HR team working collaboratively is established, to establish centralized back-office operations. The system, service products, and docking methods are used to support the bottom-level work (data, salary, and limited consulting) of the front-site HR jobs).
Troubleshoot glaring errors, reduce error rates, and focus on system data quality.
In the forming stage of the shared service center, based on the business process system of the shared service center, the goal is to establish the best daily service for compliance. The shared service stationed (transduced) personnel will extend the process service to the terminal (or area), and the standard service process has a clear structure. Simplify the operation of terminal personnel, and establish an assessment mechanism.
Focus on reasonable process compliance, work efficiency, and employee experience.
Through the effective management and operation of shared services, data accumulation is formed.
Expand shared service products (recruitment, training, et cetera.), from improving employee satisfaction to paying attention to employee engagement, providing business managers with team management information and tool support, and providing HR with data analysis applications.
Pay attention to the extension of service functions and value output.
Pay attention to internal and external innovation and process experience accumulation, and form industry solutions. Give full play to the effect of scale; services can be exported.
May be included in corporate shared services series (finance, human resources, procurement, IT, et cetera.).
SLA is more integrated into customers' business strategy improvement.
Give full play to scale effects, save corporate costs, and provide standardized services to various business units at high quality and low cost
By optimizing and reorganizing the process and standardizing the data, the process operation efficiency is improved, and the timeliness, integrity, and compliance of the information are developed.
Transfer management ability and knowledge to each business unit to realize knowledge inheritance in the enterprise
Analyze from labor costs, operating costs, and one-time input costs to predict the return on investment
The effect of setting up human resources sharing service center was immediate. The attendance workload of our personnel department changed from 1 hour per day to 1 hour per week, and the attendance error rate was reduced by nearly 96%.
Through the centralization of work brought by the shared service center, the company has saved at least 85% of the working time of the project personnel.
ONESSC introduced the use of technology and professional services to help us continue to build highly automated and sustainable HR services. Our scope of cooperation has also expanded from a single payroll to full-function value delivery.
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